Shipping and delivery
Effective October 10, 2026
Where we ship, how much it costs, how long it takes and what to do when your order arrives. This is a translation of the Spanish policy (Envíos y entregas), which prevails in case of discrepancy.
In short. We ship by courier throughout Mexico and prepare your order as soon as we confirm payment. We send you the tracking number. When it arrives, check the package and, if it is damaged, let us know within 48 hours.
1. Where we ship and how much it costs
These are the current rates:
| Country | Standard shipping | Free shipping from | Online checkout |
|---|---|---|---|
| Mexico | $199 MXN | $1,500 MXN | Available |
| Canada | Quoted | — | Coming soon: order on WhatsApp |
| United States | Quoted | — | Coming soon: order on WhatsApp |
- Shipping costs and free shipping are calculated automatically at checkout, before you confirm the order.
- Free shipping is based on the product amount. 200 L containers are handled separately, by freight (section 4).
- Peso prices include Mexican VAT.
United States and Canada. Online checkout with shipping to these countries is coming soon. In the meantime, message us on WhatsApp or write to info@semperklin.com and we will prepare your order with the shipping cost. Import taxes and customs charges in the destination country are paid by the buyer.
Other countries. Semperklin has distributors in the United States, Panama and Israel. Contact us and we will put you in touch with your local distributor.
2. Delivery times
| Step | Time |
|---|---|
| Order preparation | 1 to 2 business days after we confirm payment |
| Delivery to major cities | 2 to 5 business days after shipping |
| Delivery to remote or hard-to-reach areas | Up to 8 business days after shipping |
- Business days are Monday to Friday, excluding public holidays.
- Orders paid by deposit or transfer are prepared once the payment shows in our account. An SPEI transfer usually shows the same day; a cash deposit may take longer.
- Times are estimates and depend on the courier. They may be longer during peak seasons, due to weather or for reasons beyond our control. If your order is late, contact us and we will check with the courier.
3. Tracking
When we ship your order, we email you the courier’s name and the tracking number. If a large order ships in several packages, we send one tracking number per package.
4. 200 L containers and large orders
200 L drums and high-volume orders ship by freight, quoted separately depending on the destination. We will send you the quote before confirming the order. Freight is delivered curbside; unloading and access to the delivery site are the recipient’s responsibility.
For projects, see also volume pricing under Professionals.
5. Address and receiving
- Check your address before confirming the order: street and number, neighborhood, ZIP code, city and a contact phone. Delivery notes (cross streets, building color) help the courier.
- If nobody is there to receive the package, the courier usually tries again or leaves it at a branch for pickup. If the package comes back to us because of a wrong address or because it was not picked up, reshipping is at your expense.
- If you need to change the address, contact us as soon as possible: we can only change it before the order ships.
6. When your order arrives
- Check the package in front of the driver if you can. If you see dents, moisture or leaks, note it on the delivery receipt before signing.
- Take photos of the package and containers as they arrived.
- Let us know within 48 hours with your order number. We will replace or refund the product, and we cover the shipping.
Details are in Exchanges and returns.
7. Contact
Questions about your shipment? Write to info@semperklin.com or on WhatsApp at +52 81 1769 0032 with your order number.
See also the store’s Terms and conditions.