☎ +52 81 1769 0032Free shipping to United States on orders over $500 USDMade in Monterrey

Exchanges and returns

Effective October 10, 2026

We want you to shop with confidence. If you change your mind or something arrives in bad shape, this is how we solve it. This is a translation of the Spanish policy (Cambios y devoluciones), which prevails in case of discrepancy.

In short.

  • Changed your mind? You have 30 days from delivery to exchange or return unopened products. Return shipping is at your expense.
  • Arrived damaged, leaking or wrong? Let us know within 48 hours of delivery, with photos. We replace or refund it and cover all shipping.
  • Write to info@semperklin.com or on WhatsApp at +52 81 1769 0032 with your order number.

1. Exchanges and returns of unopened products

You can exchange a product for another or return it within 30 calendar days of the date you received it, provided that:

  • It is closed with its original seal, unopened and unused.
  • The container and label are in good condition.
  • It was stored properly: closed, in the shade and protected from extreme heat and frost.

Return shipping. The cost of sending the product back is at your expense. Before shipping, contact us: we will give you the address and instructions so it arrives well protected. 200 L containers are returned by freight, coordinated with us.

Exchanges. If you exchange a product for a more expensive one, you pay the difference. If it is cheaper, we refund the difference.

We do not accept exchanges or returns of opened or used products, unless they are damaged or defective (sections 2 and 3). Sealers and waterproofing products cannot be resold once opened.

2. Damaged, leaking or wrong products

If your order arrives with a broken or leaking container, an altered product, or a product or size different from what you ordered:

  1. Check it on delivery if you can. If you see dents or leaks, note it on the courier’s delivery receipt before signing.
  2. Let us know within 48 hours of delivery, with your order number.
  3. Send us photos or a video of the package, container and label as they arrived.

We will review your case within 3 business days and send you the correct or undamaged product, or refund it, as you prefer. In these cases, all shipping is on us.

If you contact us after 48 hours, we will still review it, but it may be hard to determine whether the damage happened in transit.

3. Manufacturing defect warranty

Our products are warranted against manufacturing defects: if a product does not perform as stated in its technical data sheet due to a manufacturing cause, we will replace it or refund it.

To review it, write to us with your order number, the batch number on the container, photos of the application and a description of how you prepared the surface and applied the product. We may ask for a sample of the product.

The warranty does not cover:

  • Applications that did not follow the technical data sheet: surface preparation, number of coats, drying times or weather conditions.
  • Damp or dirty surfaces, surfaces with efflorescence, or previous sealers that were not removed.
  • Products that were stored improperly, expired, diluted or mixed with other products.
  • Differences in tone or finish inherent to the type of stone or material. That is why we always recommend testing on a small area.
  • Consumption different from the estimated coverage, which depends on the surface’s porosity.
  • Application labor or indirect damages.

4. How to make a request

Write to info@semperklin.com or on WhatsApp at +52 81 1769 0032 and include:

  1. Your order number.
  2. The product, size and quantity.
  3. Whether you want an exchange, return or replacement, and why.
  4. Photos, if the product arrived damaged or you believe it is defective.

We will reply on business days with the next steps. Please do not send products back without contacting us first, so we avoid lost or unidentified shipments.

5. Refunds

  • We issue refunds within 10 business days of receiving and inspecting the product (or of approving your request, if no return is needed).
  • If you paid by card or PayPal, we refund the same payment method. If you paid by deposit or transfer, we refund by bank transfer to an account in the buyer’s name.
  • We refund the price of the returned products. The original shipping cost is refunded when the product arrived damaged, defective or wrong, or when you cancel the whole order before it ships.
  • If we already issued your invoice (CFDI), we will issue the corresponding cancellation or credit note.

6. Cancelling an order before shipping

You can cancel your order at no cost as long as we have not shipped it. Write to us with your order number. If you already paid, we refund the full amount, including shipping.

7. Your consumer rights

This policy does not limit your rights under Mexico’s Federal Consumer Protection Law. If you are not satisfied with our response, you may contact Mexico’s Federal Consumer Protection Agency (PROFECO).

See also the store’s Terms and conditions.